FAQ

A: When will my order be shipped?
We usually process and ship orders within 1–3 business days. Once shipped, you’ll receive an email with a tracking number so you can follow your package’s journey.

A: How long does delivery take?
Estimated shipping times:

• Asia: 5–10 business days

• North America & Europe: 7–15 business days

• Other regions: 10–20 business days

A: What payment methods do you accept?
We accept secure payments via:

• Visa / MasterCard / American Express

• PayPal

• Apple Pay / Google Pay

A: Can I change or cancel my order?
If your order hasn’t been shipped yet, please contact us as soon as possible.
Once the package is in transit, we’re unable to make changes or cancellations.

A: What materials are your bags made of?
Our bags are crafted from premium vegan leather or high-quality fabric materials, designed for both durability and style.
Material details are listed on each product page.

A: Can I return or exchange my item?
Yes! If you’re not fully satisfied with your purchase, please contact us within 30 days of receiving your order. We’ll guide you through the return or exchange process.

A: How can I contact customer support?
You can reach our support team at:
📧 [luxbagsoutlets@gmail.com]
We’ll get back to you within 24 hours on business days.

A: Do you offer gift wrapping?
Yes, gift wrapping is available for selected items.
You can choose “Gift Packaging” at checkout or leave a note with your order.

A: Do you offer wholesale or customization?
Yes, we do! Please send your company information or request to [luxbagsoutlets@gmail.com], and our team will contact you soon.