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Refund & Return Policy
How do I return/exchange a product?
It is our goal to have you buy with confidence from us.
Attention： If you want change your order after you ordered within 24 hours or we still not shipped out, we can support change items for free. If you still want to return after you got your items, you can send them back and we will refund you after we checked our items（We will be responsible for any errors caused by us and will resend the order. If it is not our mistake, please contact us at <luxbagsoutlets@gmail.com> , we will help you）.
This is our return rules.
We do not accept returns or exchange without any personal reason.
We do not accept returns or exchange without prior return authorization.
Therefore, if you need to return your order for some reason（Note: we only deal with orders within 30 days after the package is delivered）,Please contact us for return instructions and return address within 30 days after receiving the order. Once authorized to return the item(s), please follow the instructions provided.
We recommend that all returns be sent via a trackable courier. ALWAYS keep the Return Tracking Number associated with the package you are returning to ensure that the package is returned to our warehouse. Luxbagsoutlets is not responsible for any packages sent with a return label not provided by us, or packages shipped to any location which was not provided by us.
STEPS:
a) We at Luxbagsoutlets must be contacted within 30 days of receipt- counting from the time stamp of the date/day of delivery luxbagsoutlets@gmail.com ;
b) Merchandise must be returned unworn and unwashed with the PACKING SLIP;
*If any items are used or unaccounted for we will NOT issue a refund.
c) Merchandise must have all original tags, stickers, packaging, accessories and embellishments fully intact; (INCLUDING the clear plastic with item barcode);
d) *IF A PRODUCT IS USED, ALL PIECES/CONTENTS ARE NOT INCLUDED OR THE ITEM IS NOT IN THE ORIGINAL PACKAGING, WE WILL NOT ISSUE A REFUND.
e) A Tracking Number is required for us to validate your return.
**RETURN ITEMS CAN TAKE A MINIMUM OF 15 BUSINESS DAYS TO PROCESS.
To return an item, please contact luxbagsoutlets@gmail.com with reference of your order number. We will get back to you shortly with detailed instruction in the order they are received. Please note that we do not cover your Return Shipping costs.
How do I cancel my order?
You can cancel your order before your package is shipped by contacting luxbagsoutlets@gmail.com during our working hours.
Our Working Hours are from Monday to Friday 9:30am-6pm.
Once your package has shipped/leave our warehouse i.e marked as "FULFILLED" and is automatically IN-TRANSIT to you, it's no longer possible to cancel the order or make any changes whatsoever. WE CANNOT CANCEL OR REFUND AN ORDER "IN-TRANSIT".
I cancelled my order. How will I receive my refund?
Depending on your payment type, your refund will be automatically applied back to your account. Please allow 5-10 business days for the refund to appear in your account. In some cases, especially with credit cards, your original charge may disappear entirely from your statement and you won't see a refund in your account, you can call your bank to verify if this happens.
PLEASE NOTE THAT WE REFUND DIRECTLY AND ONLY TO THE ACCOUNT USED TO MAKE THE PAYMENT TO PREVENT FRAUDULENT ACTIVITIES, EVEN IF THIS CARD IS NO LONGER IN USE. WE WILL NOT CHANGE THIS UNDER ANY CIRCUMSTANCES.
If you pay with a card that will be expiring soon or one that was stolen/misplaced stolen, please be advised accordingly. Once a refund is issued to a Visa/MasterCard Gift Card, it cannot be reversed or reclaimed if the card is no longer in your possession.
Refunds do not include shipping costs for packages which have been delivered, returned due to a wrong address or returned because it could not be delivered to the delivery address, these charges are NON-REFUNDABLE.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
EXCHANGES:
We only replace items if they are faulty or damaged. If you would like to exchange for the same item, email us at Luxbagsoutlets@gmail.com, and if you receive approval, please send the item to the designated return address.
Promotions
Rules
1. If you include any sort of discount coupon at check out during a Promotional Sale, you will not receive the promotional price/special/offer as it will be void.
2. Promotional Sale item purchases with a cost of $0.00 are FINAL.
TO REMEMBER:
You will be responsible for paying your shipping charges for returning the item. Shipping costs are not refundable. If you refuse the parcel for reasons beyond Luxbagsoutlets control, you are not eligible for a return or refund. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time may vary for your exchanged product to reach you. If you are sending an item over $500, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.